Privacy Policy
Last updated: 24/09/2026
This Privacy Policy explains how Raizora ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, purchase or enroll in one of our courses or programs, or otherwise interact with our services (the "Services").
1. Information we collect
We collect information you provide directly, such as:
Your name and email address, when you sign up for our list, purchase or enroll in a course, or contact us
Your phone number and the content of your messages, if you contact us or one of our instructors through a messaging app such as WhatsApp
Payment information, processed by our third-party payment providers — we do not store full card numbers
Any information you submit through forms, surveys, course activities, or course materials
We also collect some information automatically, such as your IP address, browser type, and general usage data (pages visited, time spent), typically through standard analytics tools.
2. How we use your information
We use the information we collect to:
Provide access to the courses, programs, and content you purchased or enrolled in
Answer your questions before and after enrollment
Send you transactional messages (receipts, access details, schedules, course updates)
Send you marketing emails, if you've opted in — you can unsubscribe at any time via the link in any email
Improve our website, courses, and services
3. Sharing your information
We do not sell your personal information. We may share it with:
Instructors of the course you enrolled in, only to the extent needed to deliver that course and support you
Service providers who help us operate our business (payment processing, email delivery, hosting, video conferencing, messaging, and the platforms used to deliver our courses)
Legal authorities, if required by law or to protect our rights
Any third party we share data with is required to handle it securely and only for the purposes we've authorized.
4. Cookies and tracking
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve your experience. You can control cookies through your browser settings, though disabling them may affect site functionality.
5. Data retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you'd like your data deleted sooner, contact us through our contact form and we'll address your request as required by applicable law.
6. Your rights
Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise any of these rights, contact us through our contact form.
7. Data security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's privacy
Our Services are not directed at children under 16, and we do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact us
If you have questions about this Privacy Policy or how we handle your data, contact us through our contact form.